Train to Gain
The security industry has evolved from just offering physical protection to buildings and people. Security now includes an array of added value services to better protect and serve clients, their people and property. So how can security companies ensure that they differentiate their service offer and continue to evolve as the industry does? The answer is in security training.
Training benefits both the security personnel, as they gain valuable skills to keep them ahead in a very competitive environment, and the client as they receive enhanced services from a skilled team.
However, importance must be placed on the quality of the training. For the value to be truly showcased, the training must be accredited. Without that accreditation or some kind of certification, the training is essentially worthless. Clients have no evidence to understand how skilled its security team is, and security personnel have no confirmation to allow their newly attained skills to be transferred to future roles or employers.
With this in mind, the industry needs to join forces to devise and offer properly accredited qualifications that are transferrable, offering proof of the skills attained, making security personnel more valuable to employers and clients.
Train and gain
Security personnel that have skills outside of standard physical protection can have a direct influence on the quality of service delivered to the client. For example, a guard that understands the importance of customer service will offer more value to a client that requests its guards meet and greet customers as they enter the building.
If indeed training holds the key to providing a better service, it’s important to understand the many ways in which security personnel can be trained in order to enhance their skills.
Hostile reconnaissance is one area that is particularly important, as it helps guards to be more aware of potential threats and to take preventative measures to mitigate these threats. For example, this training helps those guards to recognise the difference between photos or information being taken innocently or those which could be used for malicious purposes.
Conflict resolution is already part of the training provided to guards when undertaking their basic license. However, a lot more could be done in this area to ensure officers are fully equipped to deal with situations. Extra education, including scenario testing, will help the guard develop a deeper understanding of different situations.
IOSH, the biggest health and safety membership organisation in the world, also offers an accreditation which is a good foundation for security personnel, as it makes guards more aware of their surroundings, potential threats and risks, and how to do security more safely. An IOSH trained officer can be a valuable asset to any customer.
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