Managing Incidents The Effective Way
John Briggs, operations director for First Security, looks at the development of incident management systems and how these can be used to create a unified and effective company-wide security process.
Incident management is a critical component in the delivery of effective security services and a key element in measuring a security provider’s performance. Such measures can include how quickly incidents are responded to and how effectively the team is trained to undertake this response.
An incident can be classed as anything from a fire or flood through to theft from an area of a building. This means that the monitoring processes will vary and there will be a variety of desired outcomes.
By implementing an incident management system, organisations can be assured that when an event occurs both the security team and relevant employees are aware of which processes to follow and who to inform; to ensure that the situation is managed promptly and to an agreed standard.
There are now a variety of incident management software systems readily available, each designed to collect consistent, time sensitive, documented incident report data. This means that once an event has occurred, the systems in place can be reviewed and amended as appropriate to ensure that the processes followed are as effective as possible.
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