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First Security’s COMMAND takes control

First Security, powered by Interserve, has launched its latest innovation in incident management. Developed in partnership with Vocal Ltd, a specialist in global communication platforms, COMMAND is a web-based system for risk and incident management, business continuity and escalation.

Built on a powerful communication platform, COMMAND brings incident management within the security industry into the 21st century.


COMMAND Home Page3


The online tool is built around client processes, tailored to specific incidents to ensure the correct steps are taken at the right time, and that details of incidents are communicated to the right people, allowing the security team to concentrate on the physical aspect of managing the incident.

The communication platform allows messages to be sent automatically to various recipients via multiple channels at any step of the process, recording all details, including deliveries and responses, to ensure correct procedures are followed and audit trails are in place.

COMMAND also allows data to be kept for full audit and review reports, management of business continuity plans, and mapping of assets and evacuation points.

John Briggs, operations director for First Security, said:  “COMMAND allows the security team to focus on managing the incident. The system makes sure that the correct processes are acted upon at the time of an incident, capturing the right information and communicating it to the right people, in a timely and effective manner.

“Partnering COMMAND with manned guarding delivers an intelligent and responsive service that protects people and properties.”

Find out more about COMMAND and watch the demonstration video.

Judi Morris

Head of marketing - private sector

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