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Training Courses

Empowering our clients and staff. Arming people with knowledge and resource.

The trainer's way of teaching was very effective and easy to understand plus being very helpful.

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Customer Care for Reception

RJW.141013.034 - Copy

Suitable for:

Employees (at all levels) who communicate with internal and external customers by telephone, email or face to face.

Course Content:

  • Understanding why Customer Service is Important
  • Identifying the Customer – Internal and External
  • Preparing for Customers
  • Welcoming the Customer
  • Caring for Customers’ Needs
  • Improving Customer Service Skill
  • Resolving Customer Complaints
  • Telephone Skills
  • Personal Appearance and Grooming
  • Behaving in a Professional Manner
  • Equality and Diversity
  • Disability Awareness

Essential training for any employee at any level who communicates with customers internally and externally by telephone, email or face to face. The course covers the basics of understanding why customer service is important, right through to equality and diversity.

Aims and Objectives:

This one-day training course enables delegates to understand the vital importance of customer service to any organisation. Assisting participants in the provision of exceptional customer service, either themselves or through the actions of their staff.

Course Duration: 1 day

Maximum Participants: 12

Exam:
 Practical

Location:
 Flexible – our venue, your premises

Certification: Open certificate